Member Ticket Sales FAQ

Tickets are available online and at the box office, which opens 45 minutes before the first screening of the day. Members pay no online ticket fees! Join today.

To purchase member-priced tickets, select a date, film, and screening time. After you click the showtime, please log in using the LOGIN button upper right or Login link upper left. To log in, you need your email address and password. If you can’t remember your password, click the Set Password button after clicking Login. An email will be sent to you with a link to set your password. Members pay no online ticket fees! Join today. Nonmembers pay ticket fees beginning at $1.75 per ticket depending on ticket price. For ticketing support Mon.-Fri., 9:30-5:30, call 914.773.7663, ext. 6. Evenings and weekends, contact us at support@burnsfilmcenter.org.

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It depends on the kind of screening and your membership level.

Regular screenings
Individual and Senior members: One ticket.
Dual, Dual Senior, Film Buff, and Film Sponsor members: Two tickets.
Film Enthusiast and Silver Screen Circle members: Four tickets.

Special Events
Individual and Senior members: One ticket.
Dual, Dual Senior, Film Buff, Film Sponsor, Film Enthusiast, and Director members: Two tickets.
Producer and Executive Producer members: Four tickets.

Members may also buy additional tickets at the nonmember price in the same order, pending availability (not during a Priority Purchase).
If you are registered, click the Set Password button. Submit the email address that we have on file and an email with a link to set your password will be sent to you. If you receive an error message saying that your email address could not be found, please try again with another email address. (We may have a different email on record). If you don’t see the email immediately, please check your spam folder. If you need to change the email on record for you, please contact us.

Still having trouble? Contact Membership/Customer Service at membership@burnsfilmcenter.org or 914.773.7663, ext. 6 (Mon.–Fri., 9:30–5:30). After hours and on weekends, use support@burnsfilmcenter.org.
You’ll need to use the other member’s login information (email address and password) and purchase each member’s tickets in a separate transaction. If you’d prefer to make the purchase at the box office, you’ll just need to provide the member’s name.
Renew at the theater, by phone at 914.773.7663, ext. 6, Mon.–Fri., 9:30–5:30, or online. You will not be able to purchase member-priced tickets online until you have completed your renewal. Please be sure to log in first so that your renewal is associated with your current membership. (You will have to log out and log back in after renewing to buy member tickets; it cannot be done in the same transaction.) If you renew at the theater, you can buy member-priced tickets right away at the box office. Please let us know if you purchased tickets online at the nonmember price before completing your renewal, or exchange those tickets at the theater.
Once you complete your purchase, you will receive an email order confirmation and a separate ticket email. You can simply show your ticket/s on your mobile device or print the ticket/s and show them to the usher at the entrance to your screening and skip the box office completely! You can also give the box office your order number and they will print your ticket/s, if you need to re-print the ticket/s or don't receive your ticket email. If you don't see the second ticket email after several minutes, check your spam folder or just come to the box office with your order number to pick up your tickets. You can also log in two hours before showtime to access the tickets directly in your account and then show them on your phone to be scanned in to your film.

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