Membership FAQ

We provide the following answers to frequently asked questions about membership below. For additional helpful information, please refer to our Online Ticketing FAQ. If you don’t find the answer you need, call us at 914.773.7663, ext. 6 or email us at membership@burnsfilmcenter.org.

Please Note: Our Executive Offices are closed on the weekends, and from 7/11 through 8/29, the office will close for Summer Fridays at 2 pm. Emails to support@burnsfilmcenter.org regarding ticketing will be monitored regularly Friday afternoon and over the weekend. Messages to Membership at 914.773.7663, ext. 6 will be monitored Friday afternoons and less frequently over the weekend.

How do I contact the membership department? 

How do I receive the member price on tickets?

How do I renew my membership?

If I renew early, do I lose the time remaining on my membership?

What is the Reel Partners discount program for JBFC members?

What benefits of Membership do I receive at the Media Arts Lab?

How can I prevent being shut out from sold-out screenings?


What are the benefits of two-year memberships and how can I join or renew for two years?


What if I lose my membership card?

How do I update my membership information or mailing or email address on record, etc.?

How do I receive special member announcements and invitations?

How do I learn about complimentary ticket offers for members?

How do I learn about your most up-to-date schedule changes that don’t appear in your printed calendar?

If I do not want to receive JBFC email, how do I request no email?

I have given you my current email address and still don’t receive your weekly e-bulletins or special announcements. What can I do?

I prefer to receive information on your programming from your weekly E-bulletin and website. Can I opt-out of your printed calendar?

What is Priority Purchase?

What are Donor Screenings and Filmmaker Events?

What are Anniversary Screenings

 

 

 


How do I contact the membership department? 
As stated on the Contact Membership page, the department can primarily be reached by phone by dialing 914.773.7663, ext. 6, or by email at membership@burnsfilmcenter.org. Please note that our Executive Offices are closed on the weekends, and from 7/11 through 8/29, the office will close for Summer Fridays at 2 pm. Emails to support@burnsfilmcenter.org regarding ticketing will be monitored regularly Friday afternoon and over the weekend. Messages to Membership at 914.773.7663, ext. 6 will be monitored Friday afternoons and less frequently over the weekend.

How do I receive the member price on tickets?
Become a member to receive a membership card and ID number for member benefits – including the member discount on tickets! Once you’re a member, show your membership card when purchasing tickets at the Box Office or use your online member ticketing account to purchase member-priced tickets online. Your online ticketing account uses your primary email address as username and your membership number for login. Join online now! Or visit our Online Ticketing FAQ.

How do I renew my membership?
All members will receive three renewal notices by mail, starting three months before their membership expiration date, which can be filled out and mailed in to renew your membership. You can also renew your membership by phone, by calling 914.773.7663, ext. 6 or you can fill out a renewal form at our theater. Please note that membership renewals are not currently available online, but we are working to add online renewals back to our website as soon as possible.

If I renew early, do I lose the time remaining on my membership?
No. When you renew early, your membership extends from its current expiration date forward. We appreciate your early renewal as it saves us the cost of additional mailings and ensures your continuing support. 


What is the Reel Partners discount program for JBFC members?
Reel Partners is our vendor discount program for members. Members receive special savings at participating businesses by showing their membership cards. Annually in January or shortly after joining, you will receive a booklet with a full listing of participating businesses. This listing is also available on our Reel Partners page and on display at our theater.

What benefits of Membership do I receive at the Media Arts Lab?
All members are eligible for waived registration fees for classes at the Media Arts Lab. Members at the Family membership level and above are also entitled to a 10% class discount. The Media Arts Lab is part of the JBFC campus and is located just down the street from the theater at 405 Manville Road. Courses in all facets of filmmaking and film appreciation are available to kids and adults. For more information on our Media Arts Lab courses, please visit Education.

How can I prevent being shut out from sold-out screenings?
We recommend that you purchase tickets online in advance to be assured a seat, particularly for weekend evening screenings and special events. Set up an online username and password so that it's quick and easy to purchase tickets online. Access our Online Ticketing FAQ for helpful tips. You can also purchase your tickets in advance at the Box Office for any scheduled screening. We cannot take ticket reservations by phone. Although our one-time special events do sell out quickly, many of our screenings do not sell out until shortly before showtime.

What are the benefits of two-year memberships and how can I join or renew for two years?
Two-year memberships are available when you join or renew with the JBFC. For the price of two years, we’ll give you two extra months free – that’s 26 months of benefits! Two-year memberships are available only by phone or at the theater using one of our membership forms, they are not available online.

What if I lose my membership card?
If you lose your membership card and need a replacement, contact Membership or stop by the Theater. There is an administrative fee of $5 to issue a new card.

How do I update my membership information or mailing or email address on record, etc.?
You can contact us at any time at 914.773.7663, ext. 6 or membership@burnsfilmcenter.org to make changes to your membership or membership information. Separately, if you have a ticketing account on our website, you can update your personal or payment information there by logging in with your username and password by clicking on My Account.

How do I receive special member announcements and invitations?
Many of our special announcements and complimentary ticket offers for members go out via email. Make sure we have your current email address on record in our membership database (this is separate from your weekly e-bulletin registration). If you are not sure whether we have your email address on record, please email us at membership@burnsfilmcenter.org.

How do I learn about complimentary ticket offers for members?
Periodically we make complimentary tickets available to our members for selected screenings. We can only make these offers via email. Please be sure that we have your email address.

How do I learn about your most up-to-date schedule changes that don’t appear in your printed calendar?
We update our schedule with new programs every week. Register for the free weekly JBFC E-Bulletin, which comes out every Thursday with the weekly schedule, details on new films, and last-minute schedule changes. Special e-bulletins periodically announce late-breaking news. You can also check newspaper listings, our website, and our Info-Line (747-5555) for the most current information.

If I do not want to receive JBFC email, how do I request no email?
Please contact Membership at membership@burnsfilmcenter.org or 914.773.7663, ext. 6 to confirm that you do not wish to receive emails regarding your membership. You may also select "Unsubscribe" at the bottom of any JBFC E-bulletin that you receive from us if you no longer wish to receive the weekly e-bulletin. Please note that if you discontinue emails from membership you will miss out on some benefits of membership including periodic complimentary ticket offers and special announcements. If you unsubscribe to the weekly JBFC E-bulletin, you will also no longer receive announcements regarding weekly updates to our programming calendar and newly confirmed special events.

I have given you my current email address and still don’t receive your weekly e-bulletins or special announcements. What can I do?
Be sure that your Internet service provider is not blocking messages from us as spam. To help ensure that this does not happen, add these three addresses to your email Address Book, Contacts or Safe List:
membership@burnsfilmcenter.org for member news, promotions, invitations, and renewal information
specialevents@burnsfilmcenter.org for membership private event invitations and complimentary ticket offers
ebulletin@burnsfilmcenter.org for weekly e-bulletins

I prefer to receive information on your programming from your weekly e-bulletin and website. Can I opt-out of your printed calendar?
Yes! This helps us cut down on our administrative costs so that more of your membership dollars go into our programming. Please email us at membership@burnsfilmcenter.org and we’ll adjust your membership record. If you change your mind, you can always “re-subscribe.”

What is Priority Purchase?
Priority Purchase is a benefit that we extend to members at the Film Buff level and above. Members at these levels periodically receive opportunities to purchase tickets before they go on sale to other members and the general public. Typically, Priority Purchase events sell out very quickly, during the Priority period. It is best to purchase as soon as the event is announced, online if possible. Join for this benefit now! Do you aready have a membership and want to upgrade? Email us or call 914.773.7663, ext. 6, M-F 9:30 am-5:30 pm. Past Priority Purchase opportunities have included:

  • The JBFC Film Club – priority subscription series two times per year  
  • National Theatre Live - performances simulcast from London
  • The Good German with director Steven Soderbergh
  • Phil Ochs: There But for Fortune with filmmaker Kenneth Bowser
  • Looking Through A Glass Onion: Deconstructing The Beatles’ White Album with composer/sound editor/producer Scott Freiman
  • Margin Call with director J. C. Chandor
  • My Week with Marilyn with director Simon Curtis
  • Leonardo Live from the UK National Gallery
  • The Book Thief with actor Geoffrey Rush
  • Inside Llewyn Davis with actor Oscar Isaac
  • Celebrating Pete Seeger with WFUV's John Platt and musical guest Tom Chapin

What are Donor Screenings and Filmmaker Events?
Donor Screenings (DS) are private members-only events offered as a benefit to members at the Film Buff level and above. Filmmaker Events (FE) are offered for free to members at the Film Enthusiast level and above. Invitations are sent by email or mail throughout the year. Upgrade for this benefit now!
Past events have included:

  • Encounters at the End of the World with filmmaker Werner Herzog - FE
  • Lars and the Real Girl with actor Ryan Gosling and director Craig Gillespie - FE
  • Across the Universe with director Julie Taymor and music producer Elliot Goldenthal - FE
  • Submarine - DS
  • Melancholia - preview – DS
  • Newlyweds with director/writer/actor Ed Burns – FE
  • Philomena - DS
  • Rush - DS
  • Thank You for Sharing - DS
     

What are Anniversary Screenings?
Anniversary Screenings are scheduled every June in celebration of the Film Center's anniversary (the Center opened its doors June 21, 2001). Members receive invitations in the mail in May and can attend one Anniversary Screening for free with their invitation voucher.