Membership FAQ

We are happy to help you! During office hours, please call 914.773.7663, ext. 6 (Mon.–Fri., 9:30–5:30), or email membership@burnsfilmcenter.org. After hours or on weekends, email support@burnsfilmcenter.org.
Join to receive a discount on tickets and concessions, waived online ticket fees, members-only comp offers, special invitations, and more! Then just show your membership card at the box office or use your member account login (email and password) to purchase member-priced tickets online with your email and password and enjoy waived online ticket fees. Member tickets are currently $11 and nonmember tickets are currently $16. The Ticket Sales FAQ has more information.
It depends on the kind of screening and your membership level.

Regular screenings
Individual and Senior members: One ticket.
Dual, Dual Senior, Film Buff, and Film Sponsor members: Two tickets.
Film Enthusiast and Silver Screen Circle members: Four tickets.

Special Events
Individual and Senior members: One ticket.
Dual, Dual Senior, Film Buff, Film Sponsor, Film Enthusiast, and Director members: Two tickets.
Producer and Executive Producer members: Four tickets.

Members may also buy additional tickets at the nonmember price in the same order, pending availability. Only two tickets may be purchased during Priority Purchase for selected events by eligible members.
You can log in to your own account online to access a range of information including your upcoming purchased screenings, membership level and expiration date, and your recent giving history. Use the LOGIN link at the upper righthand side of every webpage, or access it when buying tickets online by clicking a showtime and then LOGIN. Simply use the login button now found at the top right of every page on the JBFC website, then log in using your account email and password. You can always select Set My Password after accessing the login button if you don’t recall your password, and a password link will be emailed to you. Once you’re logged in using the login icon, you will see your account menu screen. You can view the options on the lefthand side of the menu screen and navigate to various pages for your account. You’ll have the option to edit account info including email address, telephone number, name, and password – or just see what films you have coming up. When logged in for ticket purchasing using a showtime link, you can always click on your email address or the login icon at the top right of your screen to navigate to the account menu page. Beginning two hours prior to your event, you can view and access your print-at-home tickets. You will still receive your order confirmation and PDF tickets via email after placing an order, but if you misplace the email or prefer to access from your account, within two hours of your screening, you can log in to view and access your tickets, and show them on your phone to be scanned into your theater. Contact us at support@burnsfilmcenter.org for any assistance.
Online: You can renew online. Please be sure to log in first before purchasing your renewal, so that your renewal is associated with your current membership. Select the Join/Renew button of your preferred category, and then use the LOGIN button to log in with your email and password.
By phone: Call 914.773.7663, ext. 6 (Mon.–Fri., 9:30–5:30)
At the Theater: Stop by the desk to fill out a renewal form.
By mail: Starting three months before the membership expiration date, you'll receive monthly renewal notices by mail. Simply fill it out and mail it in.


You can also find a form to print and mail on the Membership page (no credit card purchases by mail; online, phone, or theater only). If you must purchase nonmember tickets online over the weekend before your renewal can be completed, ask for an exchange at the box office, or contact us at 914.773.7663, ext. 6 so that we may compensate you for the price difference.
No. When you renew early, your membership extends from its current expiration date forward. We appreciate your early renewal as it saves us the cost of additional mailings and helps to give us year-round support! You'll never miss out on a special member offer or the member ticket discount and waived fees!
We recommend that you purchase tickets online in advance, particularly for weekend evenings and special events. Members pay no online ticket fees! Join today! You can also purchase tickets in advance at the box office for any scheduled screening. We cannot take ticket reservations by phone. Although one-time special events do sell out quickly, many screenings do not sell out until shortly before showtime. Members at the Film Buff level and above have early access to Priority Purchase events, which sell out quickly. Consider an upgrade to Film Buff - a level with benefits for two, Priority Purchase access and special preview invitations, and access to the popular JBFC Preview Club!
It’s a good deal for you, for us, and for the planet. If you join or renew for two years, we’ll give you two extra months free—that’s 26 months of benefits! We appreciate the extra show of support, and it enables us to skip a year’s worth of membership renewal mailings. Two-year memberships are available by phone, at the Theater, by mail with check only, or online.
Please call us at 914.773.7663, ext. 6 (Mon.–Fri., 9:30–5:30) or email support@burnsfilmcenter.org to request a replacement card. For online ticket purchasing, you simply need your email address and password and can then show your ticket to be scanned into the theater, and our box office can always look you up until you get your replacement card.
Please contact us at membership@burnsfilmcenter.org or email support@burnsfilmcenter.org evenings and weekends. You may also update address, phone, password and interests info after logging into your account online. To access your member account, use the LOGIN link at the top right of every website page. You can change some of your contact info there. For any further updates, or to change your email address or add an additional email, please contact us at support@burnsfilmcenter.org.
We send these out via email, separately from the weekly e-bulletin. To be sure we have your correct email information for all notices, please email us at membership@burnsfilmcenter.org to verify details. Please also check your spam folder for any invitations and move them into your inbox so future invitations won't get blocked. You can add membership@burnsfilmcenter.org, ebulletin@burnsfilmcenter.org, and support@burnsfilmcenter.org to your email contact list or address book.
New films and events are added to our schedule all the time! Stay up-to-date by signing up for our e-bulletins. Our weekly e-bulletin goes out every Thursday with our weekly schedule, and special e-bulletins are sent out throughout the week with announcements of new films, events, and other exciting JBFC news and updates about our schedule. Find the link at the bottom of every page!
Check your spam folder or Promotions folder in Gmail. They may be there. To be sure that your Internet service provider is not blocking messages from us, add these addresses to your address book, contacts, or safe list: membership@burnsfilmcenter.org (for member news, promotions, invitations, and renewal information), ebulletin@burnsfilmcenter.org (for weekly e-bulletins), and support@burnsfilmcenter.org (for ticket purchase confirmations).
Members receive periodic invitations for free member Thank You Screenings. This is one way we say thank you for all your year-round support. More history.
Members at the Film Buff level and above periodically receive opportunities to purchase tickets before they go on sale to other members and the general public. These events typically sell out during the Priority period, so it is best to purchase tickets as soon as the event is announced, online if possible. The popular JBFC Preview Club is also sold twice per year with a Priority Purchase period and it usually sells out during that time. Join online or upgrade your current membership to Film Buff to be eligible for these opportunities by contacting Membership at 914.773.7663, ext 6 and gain other valuable benefits like invitation to a couple of free previews each year and more!
The JBFC Preview Club is our very popular subscription series, in which subscribers see monthly sneak previews of new films and have the opportunity to learn more about each one from the series host. A fun element of this club is that the film is announced the night of each screening as a surprise. It’s available in two six-month seasons (Jan-Jun and July-Dec), with three-month or six-month options, and is initially offered as a Priority Purchase opportunity to members at the Film Buff level and higher as a special benefit. It typically sells out quickly. Learn more and upgrade before the next series goes on sale! Typically sales begin in May and November for each new season.
Donor Screenings are free preview screenings offered as a benefit to members at the Film Buff level and above. Film Buff members receive two, Film Sponsors receive four and Film Enthusiasts receive all invitations each year. Donor Levels in the Silver Screen Circle receive other exclusive benefits throughout the year. Invitations are sent by email throughout the year. Join online or upgrade your current membership by contacting membership at membership@burnsfilmcenter.org, or 914.773.7663, ext. 6 to begin receiving this benefit along with other great benefits like Priority Priority access.
Filmmaker Events are selected events with special guests offered free to members at the Film Enthusiast level and above. Invitations are sent by email throughout the year. Join or upgrade by contacting membership at membership@burnsfilmcenter.org, or 914.773.7663, ext. 6 to begin receiving this benefit now, along with other premium benefits!
Please email us at membership@burnsfilmcenter.org and we’ll adjust your records. If you change your mind, you can always let us know.
If you no longer wish to receive the JBFC E-bulletin, click UNSUBSCRIBE at the bottom of any e-bulletin. If you unsubscribe to the weekly JBFC E-bulletin, you will no longer receive announcements regarding the current schedule.

If you no longer wish to receive emails regarding your membership, contact us at membership@burnsfilmcenter.org or 914.773.7663, ext. 6. If you discontinue membership emails, you may miss out on some benefits of membership including periodic complimentary ticket offers and special announcements.

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